Privacy policy

1. Introduction

The purpose of this policy is to explain how tidyhosts collects, protects, and uses personal data. tidyhosts is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in line with the new General Data Protection Regulation (GDPR).


2. What Types Of Personal Data Does TidyHosts Collect?

tidyhosts needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses.

tidyhosts also uses personal data when applying for a domain registration or digital certificates on behalf of our customers, the data supplied will contain contact information as required by the naming authorities.

tidyhosts also has access to personal data that is generated over the Network utilised by tidyhosts services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances tidyhosts may also collect financial information about tidyhosts customers and end users from third parties to enable tidyhosts to assess its risks in granting credit terms and contact information about organisations tidyhosts considers may be interested in tidyhosts products and services.

We do not store credit card information. All transactions are processed through 2checkout or PayPal. You do not need to create an account when purchasing via these 3rd parties.


3. How Does TidyHosts Obtain Personal Data?

Tidyhosts obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the tidyhosts website); from third party list brokers; from resellers who pass on personal data to tidyhosts about end users; and directly from the Network utilised by tidyhosts services.


4. How Does TidyHosts Use The Personal Data It Holds?

4.1. Providing and Improving the TidyHosts Service

Most of tidyhosts use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, tidyhosts may also use personal data to improve on the level and type of service tidyhosts offers to its customers. As part of this interest in improving the service provided tidyhosts may process personal data for the purposes of sales analysis and customer usage statistics.

You are required to give consent for us to process any personal data and this is a condition when signing up to our services.


4.2 Direct Marketing

tidyhosts may from time to time inform its customers, end users and potential customers about its affiliate products or services and other information tidyhosts feels may be of interest.

Customers and other recipients of information, otherwise known as newsletters or marketing emails from tidyhosts, are required at the time they register an account, whether or not they wish to receive such information by using the opt-in option. Customers may opt-out at any time using the customer portal.


5. Does TidyHosts Transfer Personal Data Overseas?

As tidyhosts is a UK only based organisation the data is held in the UK only.


6. To Whom Does TidyHosts Disclose Personal Data?

tidyhosts will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

tidyhosts does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where tidyhosts is under an obligation by law to disclose personal data or where tidyhosts has contracted with third parties to assist in providing services to tidyhosts customers such as for delivery, installation and systems support services.


7. How Does TidyHosts Protect the Personal Data it Holds?

tidyhosts takes customer confidentiality and security very seriously. tidyhosts has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within tidyhosts. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

tidyhosts will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Acceptable Use Policy.

Data transmitted between our customers and our websites are secured using SSL digital certificates.


8. Customers’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by TidyHosts specific rights to access and rectify personal data held about them. These include the right to:


The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by tidyhosts specific rights to access and rectify personal data held about them. These include the right to:


request the deletion or rectification of personal data which is inaccurate; and


as explained in paragraph 4.2 above to object to any unsolicited information sent by TidyHosts regarding promotions or new products and services.


9. Data Retention

The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that tidyhosts is obligated to follow.

Personal data used when ordering products such as SSL certificates and Domain names, will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format.

Should the deletion of customer data be requested, we may retain the data the necessary time required for our legitimate business interests or performance of contractual obligations.

After the retention period is over, tidyhosts will securely dispose the personal information in order to prevent loss, theft, misuse, or unauthorised access.


10. Contact Details

Should any customer wish to contact tidyhosts regarding the personal data held about them or has any other question about tidyhosts data privacy procedures, they should raise a support ticket within the customer portal.


11. Policy Updates

As part of tidyhosts commitment to compliance with GDPR, and to reflect changes in tidyhosts operating procedures, tidyhosts may update the terms of this policy from time to time and will post the revised policy at